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Frequently Asked Questions

• 1. Advisor
  • 1.1. How do I find my advisor's name and contact information?
• 2. MyDSCC
  • 2.1. What is MyDSCC?
  • 2.2. How do I log into MyDSCC account?
  • 2.3. What is my User ID and Password?
• 3. DSCC Online Course FAQ
  • 3.1. How do I find my eLearn username and password?
  • 3.2. How much computer and internet experience do I need to succeed in an online or hybrid course?
  • 3.3. If I have a question or complaint about my instructor in an online course, who do I contact?
  • 3.4. Can I send eLearn email to people in another eLearn class or to people's personal email accounts?
  • 3.5. Why aren't all my courses available in eLearn?
  • 3.6. When I click on my Instructors attachment (like a PowerPoint presentation), I cannot open it. Why?
  • 3.7. What is an Access Code?
  • 3.8. Which is the best browser for eLearn?
  • 3.9. Are online courses easier than traditional courses?
  • 3.10. How do I access my online class?
  • 3.11. How is attendance taken in an online course?
  • 3.12. I can't view my quizzes, discussion postings, or download links.
  • 3.13. Who do I contact if I am having trouble with eLearn?
  • 3.14. Can I access my eLearn course(s) from home?
  • 3.15. Can I work at my own pace or do I need to follow a class schedule?
  • 3.16. What are the computer requirements for online classes?
  • 3.17. What if I don't have equipment needed at home to access an online course?
  • 3.18. Will there be any on-campus meetings for online courses?
  • 3.19. Is there an orientation for online courses?
  • 3.20. Why do my email messages and discussion posts disappear once I read them?
  • 3.21. Do students get the same information and content in an Internet course as they would in an on-campus course?
  • 3.22. Will I have an opportunity to evaluate the course and the instructor for an online class?
  • 3.23. Are all tests and quizzes taken online for online courses?
  • 3.24. What is a test proctor and how do I find the proctor's schedule at the nearest location?
  • 3.25. How do I complete my coursework for online classes?
  • 3.26. Where do I buy textbooks that are required for an online course?
  • 3.27. Who do I contact if I need technical assistance in my online course?
  • 3.28. How is attendance taken in a hybrid course?
  • 3.29. Are Hybrid courses designed for specific students?
  • 3.30. What if I don't have equipment needed at home to access a Hybrid course?
  • 3.31. Do students get the same information and content in a Hybrid course as they would in an on-campus course?
  • 3.32. Will the face-to-face class always meet on the same day in an online or hybrid class?
• 4. TN eCampus
  • 4.1. I registered for a TN eCampus online course. Where do I get textbooks?
  • 4.2. Where and when do I access the TN eCampus online course site?
  • 4.3. I have an issue with a TN eCampus online course. What should I do?

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